Why and How we use your personal information?:We use your personal information to provide the services you have requested, including:
• Processing your orders and refunds.
• Managing the accounts you hold with us.
This is so we can provide the services to you in line with our contractual obligations to you. We may use your personal information when we communicate with you, in order to Contact you about our services, for example by phone, email or post or by responding to social media posts that you have directed at.
When you register to our services, we may collect:Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number, your interests and preferences.
Your RightsYou have the right to see or access the personal information we hold about you. To receive a copy, please email us firstname.lastname@example.org. In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to:
• Rectify the information we hold about you.
• Erase your personal information.
• Restrict our use of your personal information.
• Object to our use of your personal information.
• Withdraw any consents you have provided for our use of your personal information.
• Receive your personal information in a usable electronic format and transmit it to a third party (right to data portability) and lodge complaint with your local data protection.
If you are concerned that any of the information we hold about you is incorrect, or out of date, please email us at email@example.com to report your concerns and we will take appropriate steps to amend our records. Please note that we will likely require additional information from you in order to honour your requests.
Retention of informationAl Manar Islamic Center will retain customer data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Al Manar Islamic Center, or as required by relevant laws. We also retain your information to make your future interactions with us convenient and to personalize communication and the products and services offered to you.
Live Chat ServiceWe use WhatsApp Messenger to supply and support our live chat service, which we use to handle customer enquiries in real time. We only collect the data needed to provide our services. If you use the live chat service on our website we will collect your name, email address, city of residence and the contents of your live chat session.
Sharing Personal InformationWe may share your personal information with third parties under the following circumstances: Service Providers: We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and advertising.
We only share personal information that enables our Service Providers to provide their services. Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, on those online media channels on our behalf. For example, you may see an advert for our products and services when you use a particular social media site.
How we protect your information?We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorized access to that information. Customer data is stored in our secure server which requires security authentication to access. Our websites are secured using an SSL Certificate. It secures all data as it is passed from your browser to our website’s server. Nevertheless there is no transfer method via the internet and no method of electronic storage which is 100% safe. We take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose to us by email or online Stored data on our internal systems are protected via firewall. Access is only given to specific users via access control both on user level and network level.